It is the policy of TEC to maintain a quality system designed to meet the requirements of ISO 9001:2015 (or any other standard in line with Annex SL Structure) in pursuit of its primary objectives, the purpose and the context of the organisation.
It is the policy of TEC to:
This quality policy provides a framework for setting, monitoring, reviewing and achieving our objectives, programmes and targets.
Customer service is an essential part of the quality process and to ensure this is fulfilled, all employees receive training to ensure awareness and understanding of quality and its impact on customer service.
To ensure the company maintains its awareness for continuous improvement, the quality system is regularly reviewed by “Top Management” to ensure it remains appropriate and suitable to our business. The Quality System is subject to both internal and external annual audits.
We aim to provide a professional and ethical service to our members. In order to demonstrate our intentions, Our Management Team will analyse customer feedback data, internal performance data, financial performance data and business performance data to ensure that our Quality Objectives are being met.
We have identified the following Quality Objectives (SMART – Specific, Measurable, Achievable, Realistic and Timed)
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The Energy Consortium (Education & Public Sector) Ltd is a limited company
registered in England and Wales, registered number 04722107, whose registered
office / trading address is Innovation Centre,
1 Devon Way, Longbridge Technology Park, Birmingham, B31 2TS.